Shipping policy
SHIPPING POLICY
This Shipping Policy applies to purchases made directly through uninovasafety.com.
ORDER PROCESSING
In-stock orders are generally processed within 1–3 business days after payment and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing may take longer during holidays, promotional periods, periods of high order volume, inventory verification, payment review, or address verification.
Processing time is separate from carrier transit time.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, rates, and estimated delivery times are displayed at checkout when available.
Standard delivery within the contiguous United States generally takes approximately 3–7 business days after the order has been processed and transferred to the carrier.
Delivery estimates are not guaranteed. Actual delivery time may vary depending on the destination, shipping method, carrier operations, weather, holidays, product availability, and other circumstances outside our control.
Expedited shipping, when offered, reduces carrier transit time only and does not necessarily reduce order processing time.
TIME-SENSITIVE ORDERS
Customers with a required delivery date should contact us before placing an order.
We recommend allowing additional time for large orders, remote destinations, holidays, freight shipments, and time-sensitive projects.
UNINOVA Safety Supply does not guarantee a delivery date unless that date has been expressly confirmed in writing.
ORDER TRACKING
When tracking information becomes available, it will be sent to the email address or phone number provided with the order.
Tracking information may take up to 48 hours to update after a shipping label is created.
The creation of a shipping label does not necessarily mean that the carrier has already received the package.
SPLIT SHIPMENTS
Orders containing multiple products or quantities may be shipped in separate packages or from different fulfillment locations.
Separate shipments may arrive on different dates. Additional tracking numbers may be provided when available.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address, including:
• Recipient or company name
• Street address
• Apartment, suite, unit, building, or department number
• City, state, and ZIP or postal code
• Telephone number
• Any necessary delivery instructions
Please review the shipping address carefully before submitting the order.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
The customer may be responsible for additional carrier charges caused by an incorrect, incomplete, or undeliverable address.
COMMERCIAL AND BUSINESS ADDRESSES
Customers placing business orders should provide the company name and any relevant receiving department, suite, dock, gate, building, or delivery instructions.
For large shipments, the customer is responsible for confirming whether the delivery location has appropriate receiving access.
BULK, PALLET, AND FREIGHT ORDERS
Bulk, wholesale, palletized, and commercial orders may require additional processing time and freight coordination.
Estimated processing, shipment, and delivery schedules for these orders may be stated in the applicable quotation, invoice, purchase agreement, or order confirmation.
Freight deliveries may require:
• A commercial delivery address
• A loading dock or forklift
• Liftgate service
• A delivery appointment
• An authorized person available to receive and inspect the shipment
Additional charges may apply for residential delivery, limited-access locations, liftgate service, inside delivery, storage, re-delivery, waiting time, or address correction.
Any additional service requirements should be disclosed before the order is finalized whenever possible.
CUSTOM LOGO AND MADE-TO-ORDER PRODUCTS
Custom logo, private-label, custom packaging, specially configured, and made-to-order products require additional approval and production time.
Production begins only after the applicable artwork, product specifications, quantities, pricing, and payment requirements have been approved.
Estimated production and shipping timelines will be provided before production begins or in the applicable quotation or order confirmation.
Production and delivery dates for custom orders are estimates unless expressly guaranteed in writing.
Approval delays, artwork revisions, specification changes, payment delays, or customer-requested changes may extend the estimated completion and delivery dates.
INTERNATIONAL SHIPPING
International shipping may be available for selected products, order quantities, and destinations.
International orders may require additional processing time and may be subject to customs clearance procedures.
Unless expressly stated otherwise in the applicable quotation or order confirmation, the recipient is responsible for applicable:
• Import duties
• Customs charges
• Brokerage fees
• Value-added tax
• Local taxes
• Government fees
• Import permits or documentation
Delivery estimates for international orders do not include delays caused by customs authorities, local regulations, importer verification, unpaid fees, or missing documentation.
Customers are responsible for confirming that products may be legally imported into and used in the destination country.
DELIVERY CONFIRMATION
Carrier tracking that shows an order as delivered will generally be treated as confirmation of delivery.
If tracking shows “Delivered” but the package cannot be located, please:
• Check the delivery area
• Check with employees, household members, neighbors, reception, security, or building management
• Review any carrier delivery photograph or notice
• Allow one additional business day
• Contact the carrier
If the package remains missing, contact us at orders@uninovasafety.com.
We will assist with eligible carrier inquiries or claims when appropriate, but we cannot guarantee reimbursement for every package reported missing after carrier-confirmed delivery.
DAMAGED SHIPMENTS
Please inspect packages promptly upon delivery.
For freight shipments with visible damage, note the damage on the carrier’s delivery receipt before signing whenever reasonably possible.
Report damaged, missing, or incorrect products within 7 days of delivery by contacting orders@uninovasafety.com.
Please include:
• Your order number
• Photographs of the product
• Photographs of the inner packaging
• Photographs of the outer shipping carton
• A photograph of the shipping label
• A copy or photograph of the freight delivery receipt, when applicable
Keep all products, packaging, and shipping materials until the claim has been reviewed.
LOST OR DELAYED SHIPMENTS
Carrier transit times and estimated delivery dates may be affected by severe weather, natural disasters, transportation disruptions, labor interruptions, peak shipping periods, customs delays, or other events outside our reasonable control.
If we become aware that an order cannot be shipped within the stated or reasonably expected time, we may contact the customer with an updated estimate and available order options.
REFUSED, UNCLAIMED, OR UNDELIVERABLE SHIPMENTS
Orders returned because of an incorrect or incomplete address, refused delivery, failed delivery attempts, unpaid import charges, or failure to collect the shipment may be subject to:
• Original shipping charges
• Return transportation charges
• Carrier fees
• Customs or brokerage fees
• Storage charges
• Address correction or re-delivery fees
Any approved refund may be reduced by these charges to the extent permitted by applicable law.
SHIPPING RESTRICTIONS
Certain products may not be available for shipment to every state, territory, country, postal code, P.O. box, military address, or other destination.
We reserve the right to cancel, restrict, or modify an order when shipment is prohibited or impractical because of carrier limitations, product restrictions, export controls, legal requirements, destination regulations, or safety considerations.
ORDER CANCELLATIONS
Standard in-stock order cancellation requests must be submitted in accordance with our Return and Refund Policy.
A cancellation request does not guarantee cancellation after an order has entered processing, fulfillment, customization, or shipment.
Custom logo, private-label, and made-to-order products cannot be canceled after artwork approval or after production begins, except where otherwise required by law or agreed in writing.
CONTACT
For questions about shipping, tracking, freight delivery, or commercial orders, contact:
UNINOVA Safety Supply
Operated by UNINOVA LLC
Email: orders@uninovasafety.com
Phone: +1 307-888-5556
Website: uninovasafety.com
Mailing Address:
30 N Gould St
Sheridan, WY 82801
United States
Please do not send returns to this mailing address without prior return authorization.
